BotswanaPost more efficient after restructuring
BotswanaPost had opportunity to improve service delivery this year by putting staff and making the organisation more effective.
In a review of the year Chief Executive Officer, Cornelius Ramatlhakwane explained that the object of organising their structure, was not about retrenchment but right-sizing the company with the right people at the right places. He said there were 18 percent of their workers at the BotswanaPost Head office with a payroll of P44 million which he thought they should be fully utilized and they did a skills audit to match their workers with the jobs they were qualified to do.
He said they had the right people at the wrong places but they worked hard to match them with their right work. This helped a great deal as workers became more efficient. They also improved their mail conveyance process moving their productivity from 49 percent to 100 percent.
This was an improvement in the mail delivery services which used to have a letter take five days to reach its destination but has now been reduced to two to three days’ maximum. An enterprise risk process and audit process framework were carried out to ensure that internally people are doing their job diligently. He said the scan audit showed that there is no efficiency in their performance and that they had their workers work hard to reach their targets as part of the recommendations by the performance management scan.
Revenue per labour cost was challenging but because they have pushed their workers to the front line to work hard and sell their products it has been stable, he explained.
“I can assure you that we are seeing a good traction in terms of revenue and we are having targeted efforts to get results, we have initiatives that push people to excel in terms of our Motshidisi insurance we used to sell 300 policies per month but because of these targets and strategies we sold 2100 in the month of August it’s better now” said Ramatlhakwane.
He appreciated his staff for being resourceful and resilient and being able to adapt to the new structure that has made the organisation better.